Famkot.com - Terms and Conditions
Famkot.com is an online marketplace operator that facilitates Sri Lankan manufacturers to reach their unique, homemade, customizable products to a wide base of customers, locally and globally. Following are the terms and conditions governing your access and use of Famkot.com.
Customer Policy
- We require you to create an account with us or provide personal information to complete the creation of an account to access services offered by the platform.
- You are obligated to ensure that the details provided to us by you are accurate and complete at all times. In our sole and absolute discretion at any time, we have the right to refuse access to the Site, terminate accounts, remove or edit content without prior notice to you and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation.
- We treat the personal information/data provided to us by you or your use of the Site as strictly confidential, under the Privacy Agreement and applicable laws and regulations.
- Responsibility to maintain the confidentiality of your user identification, password and account details is vested with you and all necessary steps must be taken to prevent misuse of your account. In any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner, you should inform us immediately.
- You agree, understand and acknowledge that Famkot.com is only a facilitator and we shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions by the sellers or manufacturers of the products.
- Product representations including price, available stock, features, add-ons and any other details as expressed on this Site are solely for informational purposes and are the responsibility of the vendors displaying them and not guaranteed as completely accurate by us.
- For perishable items, you can cancel your order at no cost any time before the processing of the order by the seller. For all other non-perishable items, you can cancel your order at no cost any time before the item is dispatched.
Seller Policy
- We require you to create an account with us or provide personal information to complete the creation of an account to list as a seller on the platform.
- You are obligated to ensure that the details provided to us by you are accurate and complete at all times. In our sole and absolute discretion at any time, we have the right to refuse access to the Site, terminate accounts, remove or edit content without prior notice to you and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or because of such request or invalidation.
- You agree, understand and acknowledge that Famkot.com is a facilitator, and charges 15% commission on the transaction value. Famkot.com retains the right to collect cash from the buyers and sellers are paid on the 15th and 30th of every month after the deduction of the commission.
- You retain the right to cancel any order at your sole discretion before dispatch, however unfair cancellations verified through buyer consultations will lead to termination of your account.
- Famcot.com is limited to customizable, homemade products manufactured in Sri Lanka and selling imported products, electronics, or reselling items is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken.
Returns and Refunds Policy
- 01.Perishable products are not eligible for return and refund in any condition.
- 02.If non-perishable products are defective/damaged or incorrect/incomplete at the time of delivery, contact Famkot.com within the applicable return window of 2 days. The inability to contact within 2 days after delivery will make you ineligible for any return or refund.
- 03.If deemed fair, customer can return the defective item to the seller without delivery charges and is eligible for refund or replacement